| I. General Conditions of Contract 1. Description of service provided This website has been created and is managed by "EnGrande, Sociedad Limitada" (hereafter referred to as "EnGrande"), and the names pertaining to this company, its logos and websites can be found at our contact us page. We act as intermediaries between accommodation providers and site users to provide an accommodation reservation service for hotels, hostels, bed & breakfasts, apartments and rural guest houses. Our service is based on the information provided to us by the accommodation owners. We make every effort to ensure that the information provided on this website is accurate. EnGrande accepts no responsibility whatsoever for the accuracy of information provided by third parties, nor interruptions in services of any kind. The mentioned websites, their contents and infrastructure used to provide said information, belongs exclusively to "EnGrande, Sociedad Limitada". The user hereby agrees to use this website for personal ends which do not include the direct or indirect personal financial gain of the user. The user also agrees to use this website in a lawful manner and in no way which is prohibited by these conditions and the law.
2. Privacy For more information please see the following section: "II. Privacy Policy (below).
3. Credit card guarantee Our collaborating accommodation requires the user’s credit card details in order to secure the reservation. This information is supplied directly to the accommodation where the reservation has been made*.
When making a reservation, the client directly accepts an agreement with the accommodation chosen. "EnGrande, Sociedad Limitada" will directly charge the client’s credit card the amount for the intermediary service charge. When this has been completed, it means that the reservation has been confirmed and the accommodation availability will be blocked for the dates of your reservation. The remaining amount of the total charge will be paid directly upon your arrival at the accommodation (unless otherwise indicated).
*We have 'Secure Sockets Layer' (SSL) software from VeriSign which guarantees encryption of credit card data sent via the Internet, preventing third party access to this information. This software ensures that every transaction is 100% secure.
Preauthorizations
Some hotels have a policy to carry out preauthorizations of the credit card to confirm the reservation. They may do it before the client’s date of arrival in order to check that the card is still valid and to verify that there is enough credit to cover the cost of the reservation. If the card is not valid or does not have enough credit to cover the amount due to be paid on arrival, we urge the client to get in contact with the accommodation and provide details of a valid card. If there is an error during the preauthorization process, the hotel may cancel the reservation. It is therefore very important that the client makes sure the credit card used during the reservation process is valid and has enough credit until the day of arrival to avoid the reservation being cancelled.
4. Cancellations and no-show policy
Please be aware that all accommodation applies its own specific cancellation policies, details of which are shown during the booking process on the web page and also on the confirmation e-mail.
(i) To cancel a reservation written notification must be sent by e-mail within the time limit specified by the accommodation's cancellation policy as stated on the confirmation e-mail. Please check the confirmation e-mail, which details the applicable cancellation policy for further information.
If the reservation is cancelled by notifying us before 12.00 midday (accommodation local time) on the day specified in the cancellations policy stated in the reservation confirmation, (7 days if an apartment), the client will receive a full refund of the deposit amount prepaid online, minus a €15 handling fee. (Standard cancellation period for apartments is 7 days prior to arrival date).
The client may also cancel a reservation using the Auto Cancellation facility. Simply go to the My Reservation section of the website where you made the reservation and enter your e-mail address. You will automatically receive an e-mail containing a URL link. Open the e-mail and click on the link to access your reservation details (note: all reservations you may have made via EnGrande website will be listed; please ensure you select the correct reservation). Click the CANCEL button. You will subsequently receive an automatically generated e-mail with the details of the reservation confirming the cancellation. Please note, the cancellation policy of the accommodation is also applicable to the use of this facility.
No-show & Late cancellation policy- If the client simply does not show up at the accommodation (no-show), without having contacted us within the cancellation period specified by the accommodation in the reservation confirmation, the accommodation will charge for 1 full night +VAT for each room reserved, as a cancellation charge. The amount paid online, which corresponds to between 15% and 20% of the total cost of the stay at the accommodation, will not be reimbursed and EnGrande will charge a 15€ handling fee.
EnGrande acts in good faith as an intermediary in contracting your reservation, which is then confirmed by the accommodation provider. The accommodation provider is ultimately responsible for providing the accommodation, and it is the sole responsibility of the accommodation provider to respond to any incident with regards to the final provision of accommodation. EnGrande, in reciprocity with the user in the clause titled "Cancellation and No-Show Policy", assumes responsibility only of the amount paid online to reserve the stay. If and when fault or negligence is found on EnGrande’s part as an intermediary in the provision of information, EnGrande will be liable only up to a maximum amount of the money pre-paid online by the customer.
5. Consumer obligation
In order to deal with any complaint, the consumer or user is informed of their obligation to present a complaint form in the service provider’s name or by any other written means which states any breach of contract experienced in-situ, as soon as possible and within a maximum period of 48 hours from the date of arrival, both to the service provider (accommodation reserved) in question and to EnGrande. If the consumer fails to communicate their complaint in the period of time and by the method stated, they must be able to prove the alleged breach of contract according to the established general proof criteria, and any damage caused by or made worse by their failure to communicate will be the consumer’s responsibility.
6. Reservation changes If the client wishes to make changes to their reservation, they must send an email to
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from the same email address used for the reservation process, before the time limit for making changes to a reservation which can be found in the confirmation email, specifying the required changes. Changes to a reservation are subject to availability and there is a 15€ handling fee, except for those which consist of adding people or nights to the original reservation. We inform you that, once the time limit stated in the reservation confirmation email has passed, we cannot accept requests for changes to the reservation and the part paid online will not be reimbursed.
7. Liability disclaimer EnGrande acts as a mediator (or) intermediary in the contracting of the services offered on its web pages. Under no circumstances can EnGrande change the contracting conditions established by each supplier (accommodation reserved).
The photographs and information which appear on our web page are provided directly by the accommodation, hotels and other suppliers, in agreement with the applicable law in the corresponding country. The information on the web site may be modified periodically, either by us, our affiliates or the respective suppliers of both.
Transport companies, hotels, apartments and all those who provide services to us are by contract only and are neither our agents nor employed by us nor by our affiliates or associates, and our function is limited to that of mediator and/or intermediary. We are not responsible for errors, omissions, promises, guarantees, failure to follow through with promises made or negligence on the part of any of our providers. We will not be held responsible for personal damages, death, material loss or any other damages financial or otherwise caused by the providers or their services.
8. Trademarks, Copyrights, Links, Applicable Law All materials on this website (as well as the organization and layout of the website) are owned and copyrighted or licensed for use by "EnGrande, Sociedad Limitada", located at Muntaner, 262, entresuelo 2a, 08021 Barcelona, Spain. All rights reserved. The websites listed at our contact us page and their associated logos are registered commercial trademarks or names of "EnGrande, Sociedad Limitada". The other products and names of companies mentioned on this website may also be registered commercial trademarks. The copyright of the material contained on this web site belongs to our affiliates, suppliers, or to us, EnGrande, S.L., unless otherwise specified.
Information downloaded from this website is intended exclusively for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, frame in another web page, use on any other website, transfer or sell any information, software, lists of users, databases or other lists, products or services obtained from this web site. Except with the written permission of EnGrande, S.L., the user agrees to refrain from reproducing, distributing, or transmitting copyrighted materials, accessing or attempting to access password-protected, secure or non-public areas of this web site.
This web site may contain hyperlinks to other web sites or information pertaining to third parties which belong to other companies unrelated to ours and are provided exclusively as a reference and general information, over which we have absolutely no control, and are in no way responsible for either their content or their use. The fact that hyperlinks are included to other web sites by no means implies that EnGrande SL approves of their content or that it maintains any relationship with the companies represented.
EnGrande, S.L. is registered as a company in Spain and therefore is under the jurisdiction of Spanish law and the European Union. Court proceedings and tribunals to settle any dispute will always be those relevant for each case as set forth in Spanish legislation.
II. Privacy Policy: 1. Privacy policy: In accordance with the Spanish Data Protection & Personal Privacy Law 15/1999, EnGrande SL ensures that all personal information is stored on a secure data base, and is used solely to process your reservation, to inform you of your reservation status, inform you about future EnGrande promotions and activities, and for the purpose of quality control following your stay at the accommodation.
In order to process your reservation, EnGrande, S.L. is obliged to communicate your credit card details and personal information to the accommodation where you have reserved. (Your credit card details are deleted from the hotel extranet 7 days after the termination date of your reservation). The credit card details provided are used solely and exclusively for the purpose of applying the terms and conditions of the reservation agreement.
As detailed in Clause 34e of the Spanish Data Protection & Personal Privacy Law 15/1999, the client gives their consent to the transfer of their personal details to the aforementioned recipients under the terms and conditions stipulated. EnGrande, S.L. ensures that all personal information is treated confidentially, and that this information is stored on a secure server with the appropriate security measures prohibiting unauthorised access by 3rd parties.
You have the right to request the amendment, correction or deletion of this information by submitting a written request to: EnGrande SL, Muntaner, 262, entresuelo 2ª, 08021, Barcelona,Spain.
FAX: +34 93 200 4876 / 93 380 7617
E-MAIL:
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with “request personal data” as the subject of the e-mail.
2. Credit card information:
We directly charge the booking fee to your credit card; your credit card information is vital to guarantee your reservation. The remaining amount you will pay directly to the accommodation (unless otherwise expressly indicated on the web page of the accommodation). Your credit card information is sent to us through a secure server. We use the most modern and secure technology available on the market which encrypts personal and credit card data. The encryption method used is "VeriSign Secured", who have granted us SSL certification which you can verify on the web. We protect our server and our network with firewalls against unauthorized access. This way we can guarantee that it is 100% safe to send credit card data.
3. When do we send email messages to your email account?
You will receive a reservation confirmation email once the process has been finalized. Please print this email and present it once you arrive at your accommodation. We occasionally send emails for the purposes of quality control after your stay. If you are not interested in giving us your opinion, please let us know and we will not send you these emails in the future. When you are making your reservation, you can register to receive a newsletter with special offers and other information of interest about the company. At any time you can request that we stop sending you these emails. Every email contains a link which allows you to cancel your subscription to the newsletter. If you have any suggestions or comments on this privacy policy, or any of the conditions set out in this disclaimer, please send an email to
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. EnGrande SL, Muntaner, 262, entresuelo 2a, Barcelona 08021 Spain, CIF: B-62064845, WEB: www.engrande.com, all rights reserved.
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